Reservation
(+855)69 285 888
Reservation
(+855)69 285 888Hotel Terms and Conditions
1. Booking Confirmation:
- Your booking is confirmed based on the information provided during the reservation process.
- Any modifications to your booking are subject to availability and may incur additional charges.
2. Check-in and Check-out:
- Check-in time is typically after 3:00 PM, and check-out is before 12:00 PM, local hotel time.
- Early check-in or late check-out requests are subject to availability and may involve extra fees.
3. Payment and Cancellation:
- Payment is required at the time of booking unless otherwise specified.
- Cancellation policies vary depending on the rate and time of booking. Please review the terms carefully before confirming your reservation.
- Refunds for cancellations are subject to the hotel's cancellation policy.
4. Room Preferences:
- While we strive to accommodate special requests (such as room preferences or bedding types), we cannot guarantee their availability.
5. Smoking and Pets:
- Our property is strictly non-smoking. Smoking in designated non-smoking areas may result in fines.
- With the exception of service animals, pets are generally not allowed on the premises.
6. Damages and Incidentals:
- Guests are responsible for any damages caused to the room or hotel property during their stay.
- Incidentals such as room service, minibar charges, or damages will be charged to the guest's account upon check-out.
7. Safety and Security:
- For the safety and security of all guests, visitors may be required to register at the front desk and provide valid identification.
- Guests are advised to use in-room safes for valuable belongings. The hotel is not liable for any loss or theft of personal items.
8. Behavior and Conduct:
- Guests are expected to conduct themselves in a respectful manner towards other guests and hotel staff.
- Any disruptive or inappropriate behavior may result in eviction without refund.
9. Additional Services:
- Additional services such as airport transfers, tours, or spa treatments may be available upon request. Please inquire at the front desk for more information.
10. Disclaimer:
- While every effort is made to ensure accuracy, the hotel reserves the right to amend or update these terms and conditions without prior notice.
By confirming your reservation, you acknowledge and agree to abide by the above terms and conditions. Enjoy your stay with us!